Shipping policy

This policy explains where we ship, what it costs and what happens if something goes wrong. It applies to every order placed on this store. Last reviewed October 2026.

Where we ship

We ship within the United States only, including all states and US territories available at checkout. We do not currently ship internationally. If you enter a non-US address at checkout, no shipping rates will be available and the order cannot be completed.

Because we ship domestically only, no customs duties, import taxes or brokerage fees apply to your order. Any applicable US sales tax is calculated and shown at checkout before you pay.

Shipping options and cost

You choose your shipping method at checkout. The options available on US orders are:

Free Shipping (Insured) — $0.00. Available on every order, with no minimum spend.
Standard — $8.00, and $0.00 on orders of $70.00 or more.
Express — $15.00. A paid upgrade intended to move your order through the carrier network faster.

To be clear about the practical effect: because the free insured option has no minimum spend, you can have any order shipped at no cost. The paid Standard and Express rates are alternatives you may choose, not charges you have to pay.

Shipping costs are quoted separately from product prices and are shown in full at checkout before payment. We do not add handling fees, surcharges or packaging charges at any point.

Order processing

Orders are processed in the order they are received. Orders placed at a weekend or on a US public holiday begin processing on the next business day.

You will receive an order confirmation email as soon as your order is placed, and a separate dispatch email with tracking details once the parcel is handed to the carrier. If you have not received a confirmation email, check your spam folder before contacting us — it is almost always there.

Delivery times

We do not quote a guaranteed delivery date. Transit time depends on the carrier, the service you selected and your address, and we would rather say nothing than quote a number we cannot stand behind. As set out in Section 5 of our Terms of Service, delivery times are estimates only and we are not liable for carrier delays or for events outside our control.

If you need an item by a specific date, email us at contact@deskte.store before you order and we will tell you honestly whether it is realistic.

Tracking your order

Every shipment is sent with tracking. Your dispatch email contains the tracking number and a link to the carrier. Tracking information can take up to 24 hours after dispatch to show movement — a tracking number that shows nothing yet is normal and does not mean anything has gone wrong.

Delivery addresses

Please check your address carefully before paying. We cannot change a delivery address once a parcel has been handed to the carrier.

If an order is returned to us as undeliverable — because of an incorrect or incomplete address, or because it went unclaimed — we will contact you to arrange redelivery. You are responsible for the cost of redelivery in that situation. If you would prefer a refund instead, we will refund the product cost under our Refund Policy.

Multiple items

Orders containing several items may arrive in more than one parcel, and those parcels may arrive on different days. You are never charged more than once for shipping on a single order. If part of your order has arrived and the rest has not within a few days, contact us and we will check the remaining shipment.

Lost, delayed or damaged parcels

Our free shipping option is listed at checkout as Free Shipping (Insured). If your parcel is lost in transit, or arrives damaged, contact us at contact@deskte.store as soon as you notice. Send your order number and, for damage, a photograph of the item and of the outer packaging.

We will open an investigation with the carrier and keep you informed while it runs. Once the carrier confirms the parcel is lost or that the damage occurred in transit, we will send a replacement or issue a refund — your choice. Note that under Section 5 of our Terms of Service, title and risk of loss pass to you when the parcel is transferred to the carrier; the process described here is the remedy we offer in addition to that, not a restatement of it.

Returns and cancellations

Shipping is covered here; returns, exchanges and refunds are covered in our Refund Policy. If you need to cancel an order, email us immediately — we can usually stop an order that has not yet been handed to the carrier, but once it has shipped it has to be handled as a return.